Latest Blogs

By Mark Holt, 08/03/2020
N-95 masks have been the subject of increased focus by OSHA. These masks were originally designed for industrial use in sectors such as mining, construction, painting and manufacturing. Designed to filter out airborne particulates, they have a logical place in the healthcare setting to control airborne diseases...
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Growing rates of healthcare workers are experiencing physical and psychological injury as a result of workplace violence related to resident care. A staggering 95% of healthcare workers have reported exposure to aggression. However, research has found that workplace violence is underreported, signifying that...
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By Peggy Morrison, 07/01/2020
In light of the COVID-19 pandemic, CMS has established a COVID-19 Focused Survey for Nursing Homes with the expectation that all nursing homes are inspected to ensure appropriate infection control practices are in place to prevent the spread and transmission of COVID-19. According to Quality Certification &...
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By Cathy Knopf BSN, RN, 06/17/2020
After many months of closure, the nation is beginning to open. With this in mind, the Director of Quality, Safety and Oversight Group for CMS Center for Clinical Standards and Quality issued a memo providing recommendations for state and local officials to utilize while determining the level of mitigation needed...
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Response to the novel coronavirus has increased demand for Personal Protective Equipment (PPE) during a time when supply chain interruptions are occurring across the nation, affecting both acute and senior living healthcare providers. As the number of persons infected with COVID-19 has continued to rise, and as...
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By Cathy Knopf, 05/26/2020
The 2020 monthly webinars focus on best practice approaches, regulatory updates, operational and risk management techniques to help senior living communities better care for their residents and staff while protecting their business. We invite you to join our specialists at these upcoming exclusive...
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By Ashley Johnson, Lisa Salter, 05/18/2020
While COVID-19 continues to impact our economy, business income coverage, sometimes referred to as business interruption coverage, has become a widely popular topic in the insurance industry. As many business owners struggle to keep their businesses afloat, several questions have emerged on how insurance policies...
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Under normal circumstances, maintaining appropriate nursing staff levels to deliver quality resident care is a daily struggle. Add in severe weather, flu outbreak or a pandemic and the scales are tipped. Traditionally, senior living healthcare communities shy away from utilizing agency nursing staff due to high...
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By Kristy Dickens, 05/05/2020
Even though your organization likely has always had the required Infection Control Program in place, your team had very little time to prepare for the rapid escalation of the COVID-19 outbreak. Many senior living communities have already encountered their first positive test result, but others have been fortunate...
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By Kristy Dickens, 04/14/2020
Utilizing an Arbitration Agreement is an important tool in your risk management arsenal, as it can reduce the cost of defending against a claim and provide a more appropriate forum for a healthcare claim to be litigated. The annual actuarial analysis commissioned by the American Health Care Association indicated,...
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Senior Living Complimentary Summer Webinars
05/26/2020

The 2020 monthly webinars focus on best practice approaches, regulatory updates, operational and risk management techniques to help senior living communities better care for their residents and staff while protecting their business.  We invite you to join our specialists at these upcoming exclusive webinars:

Handling the Dreaded Medical Record Request
Thursday, June 11, 2020, 1pm EST
Register Here

Senior living communities continue to be besieged with lawyers’ requests for medical records. The medical record is a collection of pertinent information regarding the care and services received by the resident. Proper handling of the medical record request is vital in minimizing the release of the wrong information.

Handling the Dreaded Medical Record Request will discuss purposes, pertinent regulations and significant HIPAA Privacy and Security Rules related to the medical record. The presentation will also provide medical record request guidelines and claim trends in the senior-living industry. This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS— 20200612-1-A67483-DL. 

Infection Prevention and Control in Senior Living Healthcare Communities

Thursday, July 9, 2020, 1pm EST
Register Here

Since the beginning of 2020, Senior Living Healthcare Communities have been severely impacted by COVID-19, with the outbreak causes higher rates of infection, morbidity, and mortality. The vulnerability of the geriatric population combined with the risks of congregate living in healthcare settings, requires aggressive adherence to infection prevention and control practices.

Infection Prevention and Control in Senior Living Healthcare Communities will provide relevant information regarding common types of infections, purpose of infection control, explanation of federal regulations F880 – F883, and infection prevention strategies. This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval # 20210708-1.00-A67482-DL.

Behavior Management – A Best Practice Approach
Thursday, August 13, 2020, 1pm EST
Register Here

Senior living healthcare providers often face residents and family members who lose control of their emotions and exhibit disruptive, assaultive and even violent behavior. Many of these same healthcare providers have limited knowledge of managing these situations effectively.

Behavior Management – A Best Practice Approach will explore the types and etiologies of behaviors along with identification of behavior triggers and effective techniques in managing unwanted behaviors. This program has been approved for Continuing Education for 1.0 total participant hours by NAB/NCERS—Approval #20210408-1.00-A65266-DL.